A contact center that answers in ten minutes.
We receive every message from WhatsApp, your site, social media and campaigns. We sort it, reply within minutes, send the quote and follow up until the sale, in your brand's name.
Work modules from COP 4,900,000 a month, plus VAT.
7min
Threshold: 10 min
- 0:00A WhatsApp message comes in
"Hi, do you have availability from November 14 to 16 for two?"
- 1:00Sorted
Two nights, two adults, a leisure trip. Source: Meta campaign.
- 3:00Availability checked in the engine
Suite with a view free both nights.
- 6:00Quote ready
Suite with a view, breakfast included and an optional airport transfer.
- 7:00Answered
Seven minutes, within the threshold. Follow-up scheduled for tomorrow.
What it does in each business.
- Hotels
- Every message answered, quoted and closed in the booking engine, with transfers and experiences sold in the same conversation.
- Restaurants
- Table bookings, menu questions and private-event quotes, answered while the customer is still deciding.
- Concerts and events
- Questions about sections, groups and boxes answered in time, with the purchase link inside the reply.
- Ecommerce
- Pre-purchase questions, abandoned carts and order status, on WhatsApp and followed up until the next purchase.
- Companies
- Qualifying every lead (budget, timeline, who decides), quoting and following up, or booking a meeting with your team.
What we deliver.
- WhatsApp, site, social and email coverage during the hours we agree
- Scripts, tone and policies agreed with you: the customer talks to your brand
- A CRM with every lead, its source, its status and its next step
- Follow-up with whoever asked and did not buy
- A weekly report on response time and conversion
How it is measured.
Three indicators defined before we start, with their baseline. Reported every week.
- Response time
- minutes between the message and the first reply from a person
- Conversion
- messages that end in a booking, order or sale
- Value per conversation
- average revenue each handled conversation brings in, extras included
What people ask.
Do you answer in my brand's name?
Yes. Your customer talks to your business: your name, your tone and your policies. We are your sales extension, not an intermediary.
Do you answer in my brand's name?
Yes. Your customer talks to your business: your name, your tone and your policies. We are your sales extension, not an intermediary.
What happens outside business hours?
An honest automatic reply that says when a person will answer, with the link to buy and the most common answers. Never silence until the next day.
Why ten minutes?
Because people who write are usually comparing several options at once, and the first useful reply has the advantage. It is the threshold we set ourselves and the one we measure every week.
Do you work with my CRM?
Yes, with whichever you have. If you have none, we set one up. What we do not negotiate is that every lead is recorded with its source, its status and its next step.
Where do you start?
In ninety seconds the diagnostic shows where you are losing sales. If you would rather talk, we reply on WhatsApp in under ten minutes during business hours.